Webex Calling Application
Introduction
Webex Calling is an application that can be used to place and receive calls from your computer. It is especially useful when working remotely. The application is linked to your Yale desk phone line as well as any shared lines within your department and does not require any additional configuration after installation. If your phone line does not appear as expected, please notify YLS IT.
Windows Devices
Installing the Webex Calling application:
Click on the Start button or the Search field in the Taskbar located at the bottom left corner of your screen.
Type software center in the search field.
Click on Software Center Applications window.
Within the Applications window, double-click on Webex Calling Cisco.
Click on Install.
Starting Webex Calling once the installation is complete:
Double-click on the Webex shortcut on your desktop.
Click to Accept License Agreement.
Click Sign In.
Enter your @Yale.edu email address.
Click Next.
Log in with your CAS credentials.
Complete DUO prompt during initial login.
If the application does not appear to launch after double clicking the desktop icon, this is because it has opened in the background. You will need to find the Webex icon in your System Tray at the bottom right corner of your screen and click on it there to fully launch the application.
MacOS Devices
Installing the Webex Calling application:
Click on the Search icon in the Menu Bar at the top right corner (or press command + space-bar) and type Self Service.
Open the Self Service app.
Click on Communication Software.
Click on Install under the Webex icon.
Starting Webex Calling once the installation is complete:
Click on the Search icon, type Webex.
Open the Webex application.
Once the WebEx icon is in the bottom Dock, right click (or hold control on the keyboard + left click) on the icon and select Options > Keep in Dock to always have access to WebEx.
Click to Accept License Agreement.
Click Sign In.
Enter your @Yale.edu email address.
Click Next.
Log in with your CAS credentials.
Complete DUO prompt during initial login.